About Our Company
JB Solutions has been a provider of call center services, focusing on providing a high quality service – “The Better Answer” – faithfully since 1989.
All of our services take place in the USA, regardless of the time of day or night. Unlike some call centers, we never outsource after-hours services to offshore agents.
JB Solutions has remained the industry leader through a total dedication to only providing the highest quality in both the staff members and the hardware equipment we use.
JB Solutions has a close association with product and service providers in the industry, which is why we are often the first call center offering any new products and services that become available. Other call centers usually lag behind us, sometimes by years, in offering the same level of quality.
We pride ourselves in always being able to offer services that utilize the most advanced call processing software and hardware available through a regular ongoing upgrade cycle. This allows us to process calls in the most efficient manner possible, thereby providing greater cost savings and precision.
We eliminate embarrassing downtime through maintaining quality backup systems on hardware, software and power. In this way we can ensure a seamless quality of service, answering your callers at anytime of day or night, should there ever be a problem in any part of our business provision. Our problems will never be your problem.
We pride ourselves in having a low turnover of staff. That is so with both our telephone agents and our management staff. In fact, we go out of our way to avoid employing transient staff.
Our telephone agents work on our premises. They never work remote where we cannot monitor their working conditions. You should never settle for a call center that employs remote agents.
We only hire telephone agents who are dedicated to our own aims – to provide you with the kind of service you would want your own staff to provide.
Your callers will never hear extraneous background sounds, such as a radio playing music, children crying, or a dog barking. Callers directed to call centers that use remote telephone agents often have to put up with that kind of poor quality.
You should always demand the best. After all, if you are paying for a quality service, make sure you get it. The only way to be sure of getting the best service you can, is to seek a service with professionally trained and dedicated staff, one that uses only the most advanced hardware and software, and one that only employs in-house staff.
At JB Solutions, we do all of those things, and more.